Return Policy
Mahalo for shopping our small business. We hope you love your bikinis, but if not, we offer USA 14-day store credit returns or exchanges for most non-discounted items purchased on our site. Accessories are final sale.
Scroll down and review our Returns FAQ before submitting a request. All sales are final, no refunds and no exceptions.
Start Your Return/Exchange
You’ll receive store credit minus the $9.98 shipping label deduction after we inspect your return.
- Carefully read our Returns FAQ to make sure your item qualifies.
- Click the profile icon on our site or start your return here.
- Log in with your email and enter your 6-digit code.
- Click your order and select the item(s) to return.
- Click Request return. If approved, you'll get a return label.
Ship your item within 5 days to the address provided on your label.
Returns must be approved before shipping. Unapproved packages will be refused, returned to sender, and are ineligible for refund, credit, or resubmission.
There is no $9.98 shipping deduction for even-exchanges. Exchange items must be in-stock and the same or greater value than originally paid.
- Follow Return Steps 1-3.
- On Step 4, add a note with the style, color, and size of the in-stock item(s) you'd like to exchange for. (ex: Lindsay Top - Pua - L)
- If you do not specify the exchange item, we will process as a store credit return with the shipping fee deduction. Exchanges are one time only.
Once we approve, receive and inspect your return, we'll ship the item specified in the return request note no later than 5 business days after we receive it.
Exchanges must be approved before shipping. Unapproved packages will be refused, returned to sender, and are ineligible for refund, credit, or resubmission.
Returns FAQ
We are unable to offer returns/exchanges for items that were:
- Purchased on sale or with a discount that is 20% off or more
- Marked final sale
- Purchased more than 14 days ago
- Purchased at a trunk show, pop-up shop or at any retailer
- Purchased from third parties like TikTok
- Shipped anywhere outside of the USA
- Bought or gifted as part of a giveaway or bought using store credit from a giveaway
- Accessories such as hats, bags, towels, and scrunchies
- Gift cards
There are no exceptions to this policy, even if you ask.
To be eligible for a return, your item must be:
- Purchased on our website
- Unworn, in brand new condition
- Purchased within 14 days
- Purchased with a discount of less than 20% off
- In our provided packaging with the original poly bag, hygienic liner, and hang tag in tact
- All strings tied and in the same condition that it was received
We provide free gifts with select orders & should you need to make a return/exchange, those gifts are yours to keep.
For sanitation purposes, please try on swimwear with underwear. We cannot accept items that have stains or damages from makeup, bodily fluid, rips, holes, snags, pilling or smells from soap, perfume, lotion, deodorant, smoking, animals, etc.
Returns that do not meet our quality standards will be refused & returned to the sender.
Yes. To exchange for a new size or style, leave a note in your return request specifying which style, or simply place a new order with your store credit. Exchange items must be the same or greater value than originally paid.
Yes we require a receipt as proof of purchase. Please start your online order return here so that we can verify your order.
No. If 14 days have gone by since your purchase, we are unable to offer a return, exchange, or store credit.
No. Tai Swim does not have a physical location so we are unable to provide any in-person exchanges/returns.
Other Questions
If you purchased Tai Swim from a retailer, all returns/exchanges must be handled directly with that store. We cannot process returns for items bought elsewhere and do not have access to other retailers’ orders, inventory, or payment information.
We provide U.S. return labels for convenience. A $9.98 return label fee is deducted from your return store credit.
International and U.S. military mail orders are final sale and not eligible for returns or exchanges.
All returns must be approved through our system and shipped using our provided prepaid label. If you send a package without approval, it won’t be recognized in our system and will be refused/returned to sender.
Once we receive and inspect your return (Mon–Thu, 11 am–4 pm HST), store credit for the item’s value minus the $9.98 return label fee will be issued via email. Original shipping costs are not included.
Unfortunately TikTok & Instagram do not allow us to change, edit, or cancel orders placed through their third party website. We always recommend placing an order directly through our website so that we can best assist you.
Packages can be returned if an incorrect address was provided at checkout. Store credit will be issued for the items minus a 30% restocking fee; shipping costs are not included. We cannot re-ship to undeliverable addresses.
Tai Swim is not responsible for delayed, lost or stolen packages. Once your items have left our warehouse & begun tracking, it's completely out of our hands. As a small business, we cannot take on the liability of carriers losing our packages & not reimbursing us for them. If you believe your package has been lost or stolen, please file a claim with the parcel carrier.
Policies
High quality manufacturing is at the core of Tai Swim. All ordered items packed at our warehouse leave in perfect condition & we take extreme care in handling packages. Unfortunately our mail carriers do not, & your item may be altered in transit. Let us know if your item did not arrive in brand new condition, (incomplete stitching, discoloration, pilling). We will happily issue credit for manufacturing defects within 14 days after delivery on a case-by-case basis if you send the item back to us.
Granting credit is subject to approval & does not cover damages that occur in transit. We will ask for photos of your defective item & exact amounts issued will be dependent on the severity of the defect. While we pride ourselves on creating long-lasting swimwear & accessories, our quality guarantee does not cover usage beyond practical lifetime. This does not cover items purchased at our retailers or outside of the website. It additionally does not cover normal wear/tear & is not a lifetime warranty. Please read our care instructions carefully on every product page.
Tai Swim does not offer refunds under any circumstances. This includes price adjustments, retailer pricing differences, promotional events, incorrect purchases, final sale items, and delayed, lost, or stolen packages.
Eligible U.S. returns may be accepted for store credit only if unworn and requested within 14 days of the order date. International orders are final sale.
By placing an order with Tai Swim, you agree to our Return Policy and understand the following:
- Unauthorized returns, false claims, and chargebacks outside our policy (including for final sale or damaged items) are considered retail fraud.
- Chargebacks filed after receiving goods will be treated as theft. We reserve the right to report fraudulent claims to authorities.
- All evidence, including order records, emails, photos, tracking, and policy screenshots, will be submitted in disputes.
- Customers who misuse the chargeback process will be banned from future purchases and may be investigated.
Tai Swim reserves the right to limit, refuse, or reject returns at our sole discretion, including but not limited to cases involving:
- Excessive or irregular return behavior (“wardrobing”)
- Items returned worn, altered, laundered, damaged, or incomplete
- Suspected fraud or criminal activity
- Threatening language, harassment, or cyberbullying
Our policy is subject to change at any time. Please reach out to info@taiswim.co for any questions or more information.