Return Policy
Returns/Exchanges
Thank you for supporting our small, family run business. We hope you fall in love with your Tai Swim purchase immediately, but if not, we offer 14-day returns for store credit on most unworn items. All Tai Swim sales are final & we are unable to offer refunds. To make an exchange, simply return your item & use your store credit to place a new order for your desired item.
Please carefully review our Returns FAQ by scrolling below before submitting a return request. Returns that do not meet our quality standards will be refused & returned to the sender.
Start Your Return/Exchange
1. Click the profile icon in the Tai Swim store navigation, or start your return here.
2. To log in to your account, enter the email address you used at checkout.
3. Open the email sent from our store & enter your six-digit verification code.
4. Click the order & items that you want to return.
5. Click Request return. If your request is approved, we will send you a return label for you to ship your item within 5 days to:
Tai Swim Co Returns
Po Box 1537
Kailua, Hawai'i 96734 USA
After the product is received & inspected by Tai Swim, you receive a store credit refund, minus the return label $9.98 shipping cost. The store credit will never expire & can be applied to any items on our online store.
Please Review Before Returning
Returns FAQ
To be eligible for a return, your item must be unworn & in the same condition that you received it within 14 days of the purchase date. It must also be in the original packaging with poly bag, hygienic liner, & hang tag. We provide free gifts with select orders & should you need to make a return or exchange, those gifts are yours to keep.
Please take care when trying on items. We cannot accept items that have any stains or damages from makeup, bodily fluid, rips, holes, snags, pilling or smells from soap, perfume, lotion, deodorant, smoking, animals, etc.
For sanitation purposes, please try on swimwear with underwear. Returns that do not meet our quality standards will be refused & returned to the sender.
Yes, Tai Swim will accept exchanges for swim in any style, or different items. We are able to offer store credit for exchanges. Due to our small batch production, we are unable to hold items for exchange. To exchange for a new size or style, simply place a new order with your store credit.
Yes. To complete your exchange, we require a receipt or proof of purchase. Please start your online order return here so that we can verify your digital receipt. You can additionally respond directly to your order confirmation emails to inquire about your exchange or send a new email to our Customer Care Team at info@taiswim.co with your order number in the subject line & message.
A request for a USA return for store credit must be submitted within 14 days of placing your order. If 14 days have gone by since your purchase, we are unable to offer a return. International orders must submit an exchange or store credit request within 30 days of your order date.
Other Questions
We are happy to provide return labels for your convenience. The return label cost is $9.98 & this amount is deducted from your store credit refund.
Depending on where you live, return product delivery times will vary. We don’t guarantee that we will receive your returned item.
Tai Swim is happy to offer store credit for the value you paid of your returned item, minus our return shipping label fee of $9.98. Once we receive & inspect the item, you will be issued store credit digitally via email. Tai Swim store credit will expire after 5 years of inactivity. This store credit can be used to make the purchase of any new item. Store credit does not include the shipping cost originally paid.
Unfortunately TikTok, Facebook & Instagram do not allow us to change, edit, or cancel orders placed through their third party website. We always recommend placing an order directly through our website so that we can best assist you.
If the purchase was made at a retail store that carries Tai Swim, the return or exchange needs to be handled directly with the place of original purchase as we do not have access to your order or payment information. Each store operates with their own specific return policy & you will have to contact them for that.
Several types of goods are exempt from being exchanged. These include but are not limited to:
- Items purchased on sale or with a discount that is 20% off or more
- Items marked final sale
- Items purchased more than 14 days ago
- Items purchased at a trunk show, pop-up shop or at any of our retailers
- Items purchased from third parties such as TikTok, Instagram or Facebook
- Clothing such as dresses, shirts, shorts, skirts or sweat sets
- Accessories such as hats, towels, scrunchies, bags, dive masks, snorkels or face masks
- Gift cards
Packages may not be able to complete delivery for a number of reasons. Most often it is due to an incorrect address provided at checkout, or no authorized recipient available to sign. It is up to the customer to provide the correct shipping address at checkout. In the unlikely event that your package was unable to be delivered, & your items are returned to Tai Swim Co, you will be issued store credit for the items in your order. A 30% restocking fee will be deducted from your store credit total no longer than one business week after receiving your returned items. Additionally, the store credit total does not include the shipping cost. You can use this store credit to place another order for your items.
Tai Swim is not responsible for delayed, lost or stolen packages. Once your items have left our warehouse & begun tracking, it is completely out of our hands. As a small business, we cannot take on the liability of carriers losing our packages & not reimbursing us for them. If you believe your package has been lost or stolen, please file a claim with the parcel carrier indicated on your tracking number. We always recommend purchasing shipping insurance at checkout.
Policies
High quality manufacturing is at the core of Tai Swim Co. All items & orders packed at Tai Swim Co leave our warehouse in perfect condition & we take extreme care in handling our packages. Unfortunately our mail carriers do not, & your item may be altered in transit. Upon opening your package & finding that your item did not arrive in brand new condition, (incomplete stitching, discoloration, pilling) we are able to offer a credit for replacement of the item if you send the item back. Granting credit is subject to approval & does not cover damages that occur in transit. We may ask for photos of your defective item & exact amounts issued will be dependent on the severity of the damage. While we pride ourselves on creating long-lasting swimwear & accessories, our quality guarantee does not cover usage beyond practical lifetime. We will happily issue credit for manufacturing defects within 14 days after delivery on a case-by-case basis if you send the item back to us. This does not cover items purchased at our retailers or outside of the website. It additionally does not cover normal wear/tear, & is not a lifetime warranty.
Tai Swim Co does not offer refunds of any kind for our items. This includes refunds for price adjustments, retailer pricing, delayed, lost or stolen packages, final sale items, wrong item purchased, or promotional events. Tai Swim Co can only accept unworn returns for store credit within 14 days of your order date in the USA, & 30 days for International orders.
Tai Swim Co reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
- Potential fraudulent or criminal activity
- Threatening language, cyberbullying or harassment
Our policy is subject to change at any time. Please reach out to info@taiswim.co for any questions or more information.