Return Policy

Several types of goods are exempt from being returned or exchanged. These include but are not limited to:

• Items purchased on sale or with a discount that is 20% off or more
• Items marked final sale
• Items purchased more than 14 days ago
• Items purchased at a trunk show, pop-up shop or at any retailer
• Items purchased from third parties like TikTok, or Meta/Instagram
• Items that were bought or gifted as part of a giveaway or bought using store credit from a giveaway
• Clothing such as dresses, shirts, shorts, skirts and sweat sets
• Accessories such as hats, towels, scrunchies, bags, and snorkel gear
• Gift cards

To be eligible for a return, your item must be purchased on our website, unworn & in the same condition that you received it within 14 days of the purchase date & bought at a discount of less than 20% off. It must also be in the original packaging with poly bag, hygienic liner, & hang tag. We provide free gifts with select orders & should you need to make a return or exchange, those gifts are yours to keep.

Please take care when trying on items. We cannot accept items that have any stains or damages from makeup, bodily fluid, rips, holes, snags, pilling or smells from soap, perfume, lotion, deodorant, smoking, animals, etc.

For sanitation purposes, please try on swimwear with underwear. Returns that do not meet our quality standards will be refused & returned to the sender.

Yes, Tai Swim will accept exchanges for swim in any style, or different items. We are able to offer store credit for exchanges. Due to our small batch production, we are unable to hold items for exchange. To exchange for a new size or style, simply place a new order with your store credit.

Yes we require a receipt as proof of purchase. Please start your online order return here so that we can verify your order. You can additionally respond directly to your order confirmation emails to inquire about your exchange or send a new email to our Customer Care Team at info@taiswim.co with your order number in the subject line & message.

No. If 14 days have gone by since your purchase, we are unable to offer a return, exchange, or store credit. International orders must submit a return request within 30 days.

As of now, Tai Swim does not have a storefront & we are therefore unable to provide any in-person exchanges or returns.

If you purchased Tai Swim from a retailer, any return or exchange must be handled directly with the store where you bought it.

Example: buying Tai Swim at Sugar Sugar and trying to return it at Kailua Beach Adventures wouldn’t work — they are completely separate businesses. We do not have access to any order, inventory, or payment information from our retail partners. Each retailer has its own separate return policy, and you will need to contact them directly.

We are happy to provide return labels for USA orders your convenience. The return label cost is $9.98 & this amount is deducted from your store credit return.

Please note that international orders or USA military mail orders must provide their own label. In this case, there is no shipping deduction from your store credit.

Depending on where you live, return product delivery times will vary. We don’t guarantee that we will receive your returned item. 

As soon as we receive it at our office. Our hours are:

Monday-Thursday 11am-4pm HST

Tai Swim is happy to offer store credit for the value you paid of your returned item, minus our return shipping label fee of $9.98. Once we receive & inspect the item, you will be issued store credit digitally via email. Tai Swim store credit will expire after 5 years of inactivity. This store credit can be used to make the purchase of any new item. Store credit does not include the shipping cost originally paid.

Unfortunately TikTok, Facebook & Instagram do not allow us to change, edit, or cancel orders placed through their third party website. We always recommend placing an order directly through our website so that we can best assist you.

Packages may not be able to complete delivery for a number of reasons. Most often it is due to an incorrect address provided at checkout, or no authorized recipient available to sign. It's up to the customer to provide the correct shipping address at checkout. In the unlikely event that your package was undeliverable, & your items are returned to us, you will be issued store credit for the items in your order. A 30% restocking fee will be deducted from your store credit total no longer than one business week after receiving the returned items. The store credit total does not include shipping costs. You can use the store credit to replace your items. We are unable to re-ship packages to an undeliverable address.

Tai Swim is not responsible for delayed, lost or stolen packages. Once your items have left our warehouse & begun tracking, it's completely out of our hands. As a small business, we cannot take on the liability of carriers losing our packages & not reimbursing us for them. If you believe your package has been lost or stolen, please file a claim with the parcel carrier indicated on your tracking number. We always recommend purchasing shipping insurance at checkout.

High quality manufacturing is at the core of Tai Swim. All ordered items packed at our warehouse leave in perfect condition & we take extreme care in handling packages. Unfortunately our mail carriers do not, & your item may be altered in transit. Let us know if your item did not arrive in brand new condition, (incomplete stitching, discoloration, pilling). We will happily issue credit for manufacturing defects within 14 days after delivery on a case-by-case basis if you send the item back to us.

Granting credit is subject to approval & does not cover damages that occur in transit. We will ask for photos of your defective item & exact amounts issued will be dependent on the severity of the defect. While we pride ourselves on creating long-lasting swimwear & accessories, our quality guarantee does not cover usage beyond practical lifetime. This does not cover items purchased at our retailers or outside of the website. It additionally does not cover normal wear/tear & is not a lifetime warranty. Please read our care instructions carefully on every product page.

Tai Swim Co does not offer refunds of any kind for our items. This includes refunds for price adjustments, retailer pricing, delayed/lost or stolen packages, final sale items, wrong item purchased, or promotional events. Tai Swim can only accept unworn returns for store credit within 14 days of your order date in the USA, & 30 days for International orders. 

Tai Swim Co LLC reserves the right to solely define & limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
• Potential fraudulent or criminal activity
• Threatening language, cyberbullying or harassment

Our policy is subject to change at any time. Please reach out to info@taiswim.co for any questions or more information.